Privacy Statement


The protection of your data is extremely important to us! This online Privacy Statement informs you about which data we collect and how we use it.

We exclusively process the data that is collected and stored about the use of this website according to the statutory provisions and with due adherence to the data protection regulations, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). Where third parties are commissioned with the provision and fulfilment of services, they are contractually obliged to comply with our data protection standards as a matter of course as well.

Below you will find information about the collection of personal data when using our website. In particular, we will instruct you in the manner, scope and purpose of processing your personal data when visiting our website.


Section 1 Controller

The controller according to Art. 4 paragraph 7 GDPR is

Tourismuszentrale Rostock & Warnemünde, Am Strom 59, 18119 Rostock, Germany, email

You can contact our Data Protection Officer at


Section 2 Collection of personal data when using our website

(1) Personal data means all data that relates to you, e.g. name, postal address, date of birth, email addresses, user behaviour.

(2) When you make contact with us by email or using the contact form, we store the data you disclose (your email address, possibly your name and telephone number) in order to answer your enquiry. We erase the data collected in this way when the purpose of its storage no longer applies or restrict the processing of your data where we are subject to statutory retention periods.

(3) We use SSL encryption for data transfer via the Internet when you access pages and files on and in doing so are requested to provide personal data. This prevents unauthorised access by third parties. Your personal data will not be passed on or used for purposes other than those stated herein, except where alternative arrangements are explicitly mentioned in this agreement.


Section 3 Your rights

(1) You have the following rights in regard to your personal data:

  • right to information;
  • right to rectification or erasure;
  • right to restriction of processing;
  • right to object to processing;
  • right to data portability.

2) The right to object to processing

You have the right under certain circumstances to object – party or completely – to the processing of your personal data, unless we can demonstrate compelling legitimate grounds that override your interests, or the continued processing is necessary for the establishment, exercise or defence of legal claims.

(3) The right to withdraw your consent to data processing

Where processing of your personal data takes place based on your express, prior consent, you are entitled to withdraw this consent – partly or completely – at any time, effective for the future. This does not affect the processing of your data that is carried out according to other statutory provisions.

(4) Right to data portability

Where we process your personal data based on your express, prior consent or for the performance of a contract with you, you have the right under certain circumstances to receive the data or to have the data transferred by us to another controller in a structured and machine-readable format.

(5) Kindly address all requests for information, erasure and rectification, as well as all requests for confirmation and data portability and objections to data processing to:



Section 4 Collection of personal data when visiting our website

(1) Where you visit our website for informational purposes only, so when you do not log on, register or otherwise disclose information to us during your use of our website, we will only collect the data that your browser transmits to our server. If you wish only to view our website, we collect the following data that is technically necessary to display our website and to guarantee its stability and security (the legal grounds are set out in Art. 6 paragraph 1 sentence 1 point (f) GDPR):

  • date and time of the request
  • time zone difference to Greenwich Mean Time (GMT)
  • content of the request (specific page)
  • access status/HTTP status code
  • data volume transferred
  • referrer website
  • browser
  • operating system and its interface
  • browser language and version.

(2) In addition to the data mentioned above, cookies are placed on your computer when you use our website. Cookies are small text files that are stored on your hard drive depending on the browser you use and which send certain information to the site that places the cookie (in this case us). Cookies are unable to execute programs or place viruses on your computer. Their purpose is to improve the ease-of-use and efficiency of our website.

a) You can adjust your browser settings in a variety of ways, for instance to reject third-party cookies or to disable cookies entirely. Kindly take note that if you do so, you may not be able to use the full functionality of this website.


Section 5 Other functions and services on our website

(1) Besides the purely informational use of our website, we also provide a variety of services that may be of interest to you. All information that you may disclose voluntarily is marked suitably as such.

(2) We use external service providers to process your data in some cases. We have selected and commissioned them carefully; they are required to adhere to our instructions and are audited regularly. In particular, they have entered into a contractual undertaking to adhere to our data protection standards.

(3) Where our service providers or partners are located in a state outside of the European Economic Area (EAR), we will inform you of the consequences in the description of services.


Section 6 Collection of personal data for the claiming of services via online forms, for recipients of email services and other functions

(1) Recipients of email services

Where we receive an email from you (e.g. using the contact form), we will assume that we are entitled to answer by email also. A different form of communication (e.g. postal correspondence) would otherwise be necessary. For reasons of data protection, we respond by post to enquiries containing personal data. Where you send us an email, your email address will be stored for correspondence purposes only.

(2) Online forms

For some of our online services, we require personal data to be able to provide these services by ourselves (contacting us, call-back service, online information, applications, notifications) or in collaboration with our business partners. Our business partners have access to personal information that is necessary for the performance of their tasks. They are not entitled to use this data for other purposes. Moreover, they are obliged to treat the information in accordance with this Privacy Statement and the relevant data protection laws. Where you wish to make use of our services, we will only collect, store and process data that is necessary for the provision of these services. This data will only be used for the specified purpose. The specific data we collect for the provision of individual services is as indicated in the respective input screens. All other data is voluntary and is marked as such. Data processing takes place according to the statutory provisions as set out in Art. 6 paragraph 1 point (a) (consent) of the GDPR. Processing is lawful where you have provided consent to processing. You may withdraw your consent at any time.


Section 7 Objection or withdrawal of consent for data processing

(1) Where you have consented to the processing of your data, you may withdraw your consent at any time. Your withdrawal of consent is without prejudice to the lawfulness of data processing conducted after your expression of consent.

(2) Where processing of your personal data takes place according to a balancing of interests, you have the right to object to this processing. This is the case in particular where processing is not necessary for the performance of a contract with you, as indicated by us in the description of functions. When exercising the right to object, we request that you inform us of the reasons why our right to the processing of your personal data should no longer apply. Where your objection is legitimate, we will review the circumstances and will either refrain from processing, adapt processing or inform you of our compelling legitimate interests for the continuation of processing.

(3) Naturally, you may object at any time to the processing of your personal data for marketing and data analysis purposes. To exercise your right to object to the use of your personal data for marketing purposes, kindly contact us at: email:


Section 8 Statistical analysis using Google Analytics

("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer that facilitate analysis of your use of the website. The information generated by the cookie about your usage of this website is usually sent to one of Google's servers in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address is first abbreviated by Google in the member states of the European Union or in other member states of the EEA (European Economic Area) Agreement. Only in exceptional circumstances will your full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of this website’s operator to evaluate your use of this website, to create reports about the website activities, and to provide additional services connected with the website and Internet use to the website operator. The IP address transmitted from your browser as part of Google Analytics is not associated with any other data held by Google. You can prevent the Cookie storage by making appropriate settings in your browser software; however, we would like to point out that in this case you might not be able to use all functionalities of this website. In addition, you can prevent the registration of the data created by the cookie and related to your use of the website (including your IP address) at Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: This website uses Google Analytics with the extension "anonymizeIP()"; this ensures that IP addresses are only processed in a truncated form to exclude the possibility of personal association.

You can prevent collection by Google Analytics by clicking on the following link. This will place an opt-out cookie on your device that will prevent your data being recorded when you visit this website in future:

For more information on the terms of use and the privacy policy, visit or Kindly take note that the code "gat._anonymizeIp();" was added to Google Analytics on this website to guarantee anonymised collection of IP addresses (IP masking).

We also use Google Analytics to analyse data from AdWords and the double-click cookie for statistical purposes. If you do not want this, you can disable the function in Ads Settings (


Section 9 Conversion measurement using the Facebook tracking pixel

Where you provide consent, we use the tracking pixel by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) as part of our Internet presence. We can use it to track visitor activities once they have seen or clicked on a Facebook banner. Doing so allows us to register the efficiency of Facebook banners for statistical purposes and market research. The data collected in this way is anonymised, which means we do not receive personal data relating to individual users. However, this data is stored and processed by Facebook. Below we will inform you to the best of our knowledge of the use of this data by Facebook. Facebook can associate this data with your Facebook account and can also use it for its own advertising purposes as set out in the Facebook privacy policy The data can enable Facebook and its advertising partners to place advertisements on Facebook and elsewhere. A cookie may be placed on your device for these purposes.

Only person aged 13 and older are eligible to provide consent in this regard. Kindly ask your legal guardian if you are younger.


Section 10 Standard periods for the erasure and blocking of personal data

Your personal data will only be stored for the period that is necessary for us to fulfil the purpose of its storage or as required or intended for compliance with legal obligations. Where the purpose of storage no longer applies or the statutory retention period comes to an end, the personal data is routinely blocked or erased in accordance with statutory provisions.


Section 11 Existence of automated decision-making

Profiling describes the compilation of personality, behavioural or activity profiles through the collection and analysis of data to provide a schematic, algorithm-based, overall impression of an individual personality. As a responsible entity under public law, we do not use automated decision-making or profiling.


Section 12 Data security

We maintain up-to-date technical and organisational measures to guarantee security of processing, in particular to protect your personal data from the risks associated with data transfer and access by unauthorised third parties. These measures are kept state-of-the-art and are adapted to suit the necessary protection of the personal data and the risks to your rights and freedoms.


Section 13 Amendment of this Privacy Statement

We will review this Privacy Statement on a regular basis and amend it where necessary to protect your personal data. You are advised to read the Privacy Statement from time to time in order to obtain current information on how we protect your data and continuously improve the content of our website. Where we make significant changes to the collection, use and/or transfer of the personal data provided by you, we will notify you suitably in an unambiguous statement at a prominent position on our website. You agree to the provisions of this Privacy Statement by continuing to use this website.


For information about the Site Notice/Data Protection for, click here.


Online dispute resolution

Mandatory information according to the Regulation (EU) No 524/2013 of the European Parliament and of the Council:

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. This ODR platform may be found at:

Email for any claims is:

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